It was going to be a stressful day, so a good breakfast was in order.
I knew just the place.
She has started her diner in a little strip mall and then taken it to a big, new building on the highway, but what we loved about the place remained the same.
The food was great, but the people were greater.
They loved Trey from from day one and they made him feel like a family member, not a customer.
Because they loved him, I loved them, and it became a place we visited on a regular basis.
Yes, that was the ticket…a good breakfast with folks we loved before tackling the stress of last minute Christmas shopping.
Today though, something was different.
The always ebullient owner was kind and attentive as always, but more than a tad subdued.
I first wrote it off to holiday exhaustion…the restaurant business is always tough, and like most businesses, tougher during the holidays.
Then I started to worry…what if a family member was ill, what if business was down,… the what ifs began to assimilate and I had to ask what was really wrong before the what if’s drowned me before I started shopping.
So, I asked…and this is what my friend told me.
When they moved from the little place to the big place they made some mistakes.
They underestimated the numbers of people they would serve and often were understaffed or were working with undertrained staff and sometimes both.
Some folks had bad experiences when they visited.
She cares deeply about her customers so she would try to make it right by personal apologies and gift certificates and so on.
She worked harder to get it right, if working harder were even possible with the hours she puts in…and she did get right.
That wasn’t enough for some.
They went online and wrote not only about the bad experience, but trashed her person and character.
They not only wanted to write a negative review, they wanted to inflict pain…and they did.
An hour behind a computer can ruin a lifetime of dreams, and for some who have never dreamed that’s a delicious reality.
For a while she couldn’t even bear to come to work in the place she had worked all her life to build.
The wounds are healing, but the pain shows through the eyes that used to sparkle when she greeted you…but now are weary and wary above the smile.
She says she has given them over to God and hopes that He will forgive her because she’s still not quite ready to forgive them.
I rose in righteous indignation…”I can play that game…I will DESTROY them”!
“No…then you will become like them.”
Maybe I already am…
She told Trey again that he was loved and hugged him as we left.
Make your own application…